ABSTRACT

This research examines the quality of community elderly home care services and management in Guangdong Province, China, addressing the urgent need for effective eldercare solutions amidst a rapidly aging population. The study aims to evaluate the extent of implementation and management of these services, as well as the beneficiaries’ satisfaction levels. Utilizing a quantitative approach, data were collected from 485 participants, including 385 elderly beneficiaries and 100 service implementer across major cities such as Guangzhou and Shenzhen. The findings indicate that the implementation of community elderly home care services is rated as moderate across various dimensions, including daily living support and healthcare services. In contrast, management practices are assessed as being of a higher quality, particularly in terms of administration and resource allocation. Despite these positive assessments, beneficiaries report a moderate level of overall satisfaction with the services provided. The research identifies key challenges such as insufficient professional training, lack of standardized service protocols, and limited community engagement. To enhance the quality of elderly care, the study proposes an action plan focused on improving training for caregivers, increasing funding, and fostering greater community involvement in service delivery. The results underscore the necessity for ongoing evaluation and adaptation of elder care policies to better meet the diverse needs of the aging population in Guangdong Province, ensuring sustainable and high-quality care services.

Keywords: beneficiary satisfaction, community care, implementation extent, management quality, Guangdong
https://doi.org/ 10.57180/wpvk9671